0407 697 941
play@elitetennis.com.au
Terms and Conditions
Elite Tennis Academy operates on a small coach to student ratio and therefore coaches are committed to providing coaching as per the scheduled lessons. Therefore, it is your responsibility to attend all classes that you are enrolled in. Classes you are enrolled in may prevent others from enrolling in the same class. The class you booked effectively prevents someone else from taking this class.
Missed Lessons – Failure To Attend
- Coaches rely on your commitment to tennis coaching and require 24 hours notice prior to the scheduled lesson.
- PRIVATE SESSIONS : For evening sessions, the coach must be notified prior to 10 am on the day of an evening session to be entitled to a make-up session.
- PRIVATE SESSIONS : For morning sessions, the Coach must be notified by 7 pm n the night before to be entitled to a make-up session.
- GROUP SESSIONS : In the event of not making your group classes, please note our current terms and conditions. If you let us know by 10 am on the day of an evening session or by 7 pm on the night before morning sessions, then you will be eligible for a make-up session.
- These will be offered on the first week of the following school holidays as part of the holiday program.. There will be no credits or refunds applied in these cases.
Missed Lessons – Due To Injury Or Illness
- The Director or Head Coach must be notified via text or telephone of the scheduled lesson and must be provided with a medical certificate to ensure a make up lesson.
- If the injury or illness is long term you must liaise with the Head Coach in order to reschedule for missed lessons in order to guarantee your place.
Lesson Cancellation – Washout/Heatouts
- At ETA we run lessons as scheduled. Please do not assume the lesson is not going ahead. Lessons will be cancelled if the temperature is over 36 degrees Celsius, or if the courts are unplayable due to excess water. We will try and notify everyone via sms as soon as we make a decision via sms and email.
- It is our policy to ensure that all students will be notified via text message of cancelled lessons (due to washout or heatout) prior to the scheduled lesson where possible.
Important Notes
- If you require a catch up lesson it must happen in that term and cannot carry over to the next term so long as the above is complied with
- Credits will be applied for all washouts/heatouts that cannot be made up during the term.
- Where a refund is requested, a $25 administration fee will apply. This fee will not apply if the error was caused by ETA.
- If you cancel a class within the timeframe, and supply a medical certificate, options for make ups will be given where possible. Credits for this class will not be applied.
- If in doubt about anything regarding our policies,please feel free to contact the Director at ETA as he will be more than happy to assist you with any problems and inquires.
Payment Terms
- Late fees may be applied at the discretion of AATC t/as Elite Tennis Academy
- In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
- 24 Hour Cancellation is required for all Lessons.
- Make-up lessons will be arranged for wash-outs and heat-outs.
- Lessons missed through pupil absence can be made up in other classes (if available and a medical certificate is supplied) subject to availability, but won’t be deducted from term fees.