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Understanding Our Terms and Conditions

Please review our terms and conditions carefully. They outline the rules, guidelines, and legal agreements governing your use of our services and website.

Terms and Conditions​

Acceptance of Terms:

By accessing and using Elite Tennis website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions 

Missed Lessons - Failure to Attend:

  • Commitment: Coaches rely on your tennis coaching commitment and require notice before the scheduled lesson.
  • Private Lessons: For evening sessions, the coach must be notified prior to 10 am on the day of an evening session to be entitled to a make-up session. For morning sessions, the Coach must be notified by 7 pm on the night before to be entitled to a make-up session.
  • Groups Lessons: • If you are unable to attend your group class, please note our current processes. • It is your responsibility to cancel your class through our online portal. If at least 4 hours’ notice is provided, an automatic lesson credit will be applied to your account. • If you do not yet have access to the portal, please email us and we will provide your login details. • Any credits issued can be used at any time in the future to make up for the class you cancelled.

MAKE-UP and Cancellation Policy:

  • Missed Lessons: If the injury or illness is long term you must liaise with the Head Coach in order to reschedule for missed lessons in order to guarantee your place. Credit may be applied in these situations and a medical certificate will be required.
  • Lesson Cancellation - Washout/Heatouts: At ETA we run lessons as scheduled. Please do not assume the lesson is not going ahead. Lessons will be canceled if the temperature is over 36 degrees Celsius, or if the courts are unplayable due to excess water. We will try and notify everyone via SMS and/or email as soon as we make a decision. It is our policy to ensure that all students will be notified via text message of canceled lessons (due to washout or heat out) prior to the scheduled lesson where possible.

Payment Terms:

  • Pricing: All prices are listed on our website and are subject to change without notice . All amounts are in Australian Dollars (AUD) unless otherwise stated.
  • Payment: Payment must be made at the time of booking or as otherwise specified . We accept card, bank transfer and cash as payment methods.
  • Refunds: A $30 administration fee forms our refund policy.

Important Notes:

    • Credits will be applied for all washouts/heat that cannot be made up during the term.
    • Where a refund is requested, a $30 administration fee will apply. This fee will not apply if ETA caused the error.
    • If you cancel a class within the timeframe and supply a medical certificate, options for make-up will be given where possible. Credits for this class will not be applied.
    • If in doubt about anything regarding our policies, please feel free to contact the Director at ETA as he will be more than happy to assist you with any problems and inquiries.

Payment Terms:

    • Late fees may be applied at the discretion of AATC t/as Elite Tennis Academy
    • In the event that your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred if the debt is collected in full, including legal demand costs.
    • Make-up lessons will be arranged for wash-outs and heat-outs.
    • Lessons missed through pupil absence can be made up at the end of the term on the first week of the school holidays during our school holiday program timetable. A medical certificate is required.

Disclaimers:

Our website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the availability, accuracy, or reliability of our website or services.

Termination:

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of Coburg Australia, without regard to its conflict of law principles.

Changes to Terms and Conditions:

We reserve the right to modify or replace these Terms and Conditions at any time. We will provide notice of any changes by posting the new Terms and Conditions on our website. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

Have Questions?

Frequently Asked Questions

We’re here to help! Check out our FAQs to find answers to commonly asked questions about our academy, programs, and registration process.

We offer programs for players aged 3 and up, ensuring that children, teens, and adults can all participate and benefit from our coaching. Our tailored programs focus on developing skills appropriate to each age group.

Yes, we provide plenty of opportunities for competitive play, including regular tournaments and league matches. Players of all ages and skill levels are encouraged to participate, allowing them to test their skills against others.

Booking a private lesson is simple! You can easily reserve a session through our website by selecting your preferred coach and available time, or contact us directly for assistance in scheduling a lesson tailored to your needs.

Definitely! We encourage new members to try a free trial session before committing to a program. This allows you to experience our coaching style and see if our academy is the right fit for your needs.

We prioritise the health and safety of our players and staff by adhering to strict safety protocols. This includes regular sanitisation of facilities, mandatory health checks, and ensuring that all coaches are trained in first aid and emergency procedures.

Yes, we organise fun and engaging holiday camps during school breaks. These camps are perfect for juniors to improve their skills while enjoying a range of tennis-related activities in an exciting environment.

At Elite Tennis Academy, we are dedicated to fostering a love for tennis through excellent coaching, supportive community engagement, and comprehensive programs. Join us to enhance your skills and enjoy our vibrant tennis environment!

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Useful Links

Contact Info

  • 0407 697 941
  • play@elitetennis.com.au
  • East Coburg Tennis Club, 45 Pentridge Blvd, Coburg 3058

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